YOUR QUESTIONS, ANSWERED

Although we aim for accuracy, mistakes may happen. If your chosen jewel isn’t available, we’ll contact you ASAP to offer a replacement of equivalent value or issue a refund.

If you're uncertain about sizing, please contact us before placing your order. We’re happy to assist!

• Clean twice daily with saline or mild, fragrance-free soap

• Always wash your hands before touching the piercing

• Do not twist or rotate the jewelry during healing

• Keep dry, avoid swimming for 4 weeks, and protect from hair or clothing friction

• DO NOT sleep or place pressure on your new piercing.

• NO PIERCING GUNS!!!!

Reach out within 24 hours of delivery. We’ll clarify the situation and proceed with a refund or replacement.

Implant‑grade titanium, Surgical Steel, niobium, and 14k+ gold that are nickel‑ and cadmium‑free, biocompatible, and suitable for healing.

For healing, straight or curved barbells and flat‑back studs are safer. Rings can drag dried lymph and increase healing time or cause complications. Once healed, rings may be appropriate depending on anatomy and gauge.

We ship with The Courier Guy. Orders placed AND paid before 14.00pm on business days are delivered overnight. Orders after this time ship the next day. Rural deliveries may take an extra day.

Yes—for orders over R1 000 within South Africa. For orders below R1 000, standard shipping fees apply at checkout.

Yes—orders placed before shipment can be modified or canceled. Contact us immediately. Once shipped, changes may not be possible.

You will receive a tracking number via email/SMS once your order is shipped. Courier Guy’s website allows real-time tracking.